TERMS & CONDITIONS
Vanilla Gorilla Nation Returns & Exchange Policy
Vanilla Gorilla Nation takes great pride in our reputation for quality workout gear. If for any reason you are dissatisfied with your purchase, we will assist you in a prompt refund* or exchange within 30 days of your purchase for all VGN apparel.
PLEASE NOTE: Shipping and handling fees are also non-refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping charges will be incurred by VGN. Simply ship your UNUSED & UNWASHED item(s) within 30 days (prepaid and insured, with tracking) to ensure a safe and documented delivery. VGN will then promptly inspect and process the request for any applicable refund* or product exchange. If you are exchanging for a item that is more expensive than you originally purchased please enclose the difference in cash with your return. Or we can bill you for the difference via PayPal. Cash to include in your exchange shipment sent to us are as follows: $3.00 USD for any single item that is not a Hoodie or Sweatshirt. Enclose $7.50 USD for each hoodie or sweatshirt. Exchange fees can also be billed via Paypal if you wish. Returns or exchanges exceeding 30 days from your original purchase date will not be accepted.
* PLEASE NOTE: All returned items will be charged a 20% restocking fee unless you were shipped item(s) that do not match your order details. Items that are returned in a condition less than which they were shipped out will not be refunded as said merchandise is deemed unsellable. We quickly recognize items that have been worn / washed / or dried, covered in pet hair, etc etc. Also: Do NOT remove any tags from inside the collar of our items before first trying them on for fit. Items with original sewn-in tags removed are not returnable.
- 1. Pack up your unworn and unwashed item(s).
If you’re only shipping one shirt, USPS First Class service is the least expensive, and is available up to 15 ounces. If shipping 2 items, we recommend a USPS Flat Rate Envelope. More than two items is sent Priority Mail, and the rate is based on the final packaged weight. Please include the original packing slip or a note indicating the desired items for exchange, including size and color. The business address is as follows:
Vanilla Gorilla Nation. LLC
3430 Gardenside Dr.
Loganville, GA 30052
- 2. Postage for the return shipment.
Postage on exchanges is covered within the 20% restocking fee we charge for all returned items, unless we made a mistake in your original order in which case we will waive your restocking fee. Therefore, you do not need to enclose any extra money with your return to cover exchange shipping.
- 3. Ship your exchange.
Labels can be purchased and printed online at www.usps.com. You can also do so through your local post office branch, although the shipping rates are marginally higher.
- 4. Allow time for processing and delivery.
We generally process exchanges within 2 business days of receipt. Make note of your tracking in case you need to reference updates on the returned order. If sending from abroad, times to receive the items may vary, based on Customs.
All customers outside the USA please email us at firstname.lastname@example.org to inquire how much return postage fees should be included when shipping your item(s) back to us.